What are your telephone support and live chat operating hours?
Please refer to our opening hours for this.
Is Online Rock Salt the company name?
No, Online Rock Salt is a trading name of NWT Supplies Ltd (company number. 09395474 | vat reg. 207484801).
Will I receive an invoice or receipt?
The confirmation email is your invoice and receipt. For a VAT receipt please email info@onlinerocksalt.co.uk and include your postcode and order number.
What should I do with the pallet?
The haulier is not able to collect the pallets again, so we ask our customers to dispose of them safely. This can be done by taking them to your local Household Recycling Centre (HRC).
Do I have to be present when the delivery is made?
We can arrange for the delivery to be left without a signature, but we would require prior notice. To arrange this, contact us on 01695 425038 anytime between 8am and 5pm Monday to Friday, or between 8am and 12pm on Saturday.
How do you deliver?
The deliveries are typically carried out by one of our 18-tonne trucks, but we can request for your order to be delivered on a smaller vehicle if necessary due to access issues.
Deliveries can be made to a driveway if this is a flat, solid surface with no gradient. If not, the delivery is made kerbside, using a tail lift offload.
Do you deliver on Saturdays?
Yes, we do offer Saturday delivery. Please note that there is a surcharge for this service, so many customers prefer to choose alternative days with lower or no charges.
How much notice do I need to give for delivery?
As long as your order is received before 2pm, you are eligible for next day delivery. If you prefer an alternative delivery date, simply select it during checkout.
Can I choose a specific time for my delivery?
We do not offer an option to book a specific timeslot, but you can choose a pre-1pm delivery service for an additional charge of £22.50. To select this option, simply choose it from the drop-down box during checkout.
Do you deliver to where I live?
We deliver to locations across the UK mainland. If you are unsure if this covers your current location, simply enter your postcode when selecting a product. If a quote appears, we offer delivery to your location.
When should I expect my delivery?
Deliveries are made between 8AM and 6PM on the day of your choice (selected during the checkout process and confirmed in the order confirmation email).
If you have chosen the pre-1pm delivery service, your order will be with you as soon as possible on your chosen date.
What should I do if I never received my order confirmation?
If you haven’t received your order confirmation, try checking your spam or junk folder first, as some email providers may mistakenly flag emails from unknown senders as spam.
If you still cannot find it, please contact us via email on info@onlinerocksalt.co.uk or call 01695 425038 anytime between 8am and 5pm Monday to Friday, or between 8am and 12pm on Saturday.
Do you supply salt for resale?
Yes, we supply salt for resale and have special bags that are designed for this purpose. These include product information but do not have our contact details. For more information or to place an order, email us at info@onlinerocksalt.co.uk or call 01695 425038 anytime between 8am and 5pm Monday to Friday, or between 8am and 12pm on Saturday.
Can I change my delivery date?
Yes, you can change your delivery date as long as your order has not been dispatched.
To arrange this, call us on 01695 425038 anytime between 8am and 5pm Monday to Friday, or between 8am and 12pm on Saturday.
Do you supply loose salt?
Yes, we supply both rock salt and white salt in loose loads.
To learn more, please contact us via email on info@onlinerocksalt.co.uk or call 01695 425038 anytime between 8am and 5pm Monday to Friday, or between 8am and 12pm on Saturday. We will be happy to help you place an order or answer any of the questions you may have.
Do you accept purchase orders?
Yes, please email your purchase order to info@onlinerocksalt.co.uk or fax it to 0844 579 6956. If you are a public sector organisation, we can set up an account for you. If not, we will ask you to complete a credit application form first.
Do you offer any discounts for bulk orders?
Yes, you can fill in our bulk enquiry form or get in touch with us via email at info@onlinerocksalt.co.uk or call 01695 425038 anytime between 8am and 5pm Monday to Friday, or between 8am and 12pm on Saturday to learn more.
Please note that a minimum order of 10 pallets is required to qualify for this.
What do the bulk bags weigh?
Our bulk bags are not sold by weight but are approximately 900kg each.
Can the salt be used in dishwashers, as water softener, or in baths?
No, our salt is intended for de-icing purposes only. Unlike salt used in dishwashers, water softeners, or baths, de-icing salt may contain impurities and additives that make it unsuitable for those applications.
Do you have a minimum order?
Yes, our minimum order quantities are as follows:10 bags for large packs, 25 bags for 10kg bags, one bag for bulk bags, one bin for grit bins, and either 8 cans or one IBC for liquid brine.
What do the large packs weigh?
These are not sold by weight, but each large pack weights approximately 23.5 kg.
Is the salt edible?
No, it is intended for de-icing purposes only. De-icing salt contains chemical additives and impurities, including an anti-caking agent, which make it unsafe to eat.
It is important not to consume it under any circumstances.
Is de-icing salt safe?
Both rock and white salt are unlikely to cause harmful effects under normal conditions of handling and use.
How do I use the salt?
Ideally, we recommend using our salt to prevent the build-up of snow and ice. If cold weather is forecast, spread the salt evenly over the area that you want to keep ice free. If necessary, the salt can also be applied directly on top of snow and ice to melt it.
This can be done manually (scattering the salt by hand or using a shovel), using a salt spreader, or with a gritting truck for larger applications.
The amount of product required will depend on the weather conditions. If you are only trying to prevent ice, then 10-15 grams per square metre is usually sufficient. However, it is best to increase the amount to 20-30 grams per square metre if snowfall is also expected.
Make sure to reapply any de-icing products as needed and regularly inspect high-traffic or shaded areas for signs of freezing, as these spots are more prone to ice formation.
To learn more, visit our ‘How Much Salt Do I Need?’ guide.
How should I store the salt?
We recommend storing your salt in a grit bin as they offer watertight storage, keeping it moisture-free. This is important as storing it in damp conditions can result in clumping, making it harder to apply and less effective over time.
Alternatively, if a grit bin is not an option, the salt should be stored in a covered, dry area away from direct sunlight.
To learn what to look out for when buying a grit bin and where to position it, visit our ‘Grit Bin: A Winter Essential’ blog.
What is the difference between rock and white salt?
Rock salt is mined from underground, while white salt is harvested by evaporating seawater. Because of this, white salt contains fewer impurities, making it a great choice for areas with heavy foot traffic in and out of buildings. For example, it is ideal for luxury restaurants, schools, or office buildings, as it does not leave brown residue that could stain floors. However, white salt is more expensive than rock salt.
Rock salt, also known as grit salt, does leave a slight brown residue but is a cost-effective option for areas where this is not a concern. It is commonly used on driveways, roads, and car parks.
To learn more, check out our ‘Rock Salt vs White Salt’ blog.
